Payment and refund
Payment processing is carried out by our partner company, Online Retail GmbH.
To ensure that your payment goes smoothly, we recommend that you have your payment method - such as credit card or payment app - ready before the payment process.
If, for example, the payment is cancelled because you have waited too long or a technical error occurs, you can easily complete it later:
- To do this, open the order confirmation you received by email.
- There you will find a link that you can use to conveniently continue the payment.
- If you wish, you can also select a different payment method.
Here you will find answers to frequently asked questions about payment and refunds.
You can pay for your order using the following payment methods :
- Prepayment (payment possible via QR code at check-out or invoice)
- TWINT
- PostFinance Pay
- PayPal
- Visa Card
- MasterCard
- Apple Pay
- Google Pay
. in favour of:
Online Retail GmbH
Alte Bahnhofstrasse 4
7250 Klosters
IBAN: CH57 0077 4010 2717 3460 0
The easiest is to use the QR code which displayed after completing the order is displayed.
- Simply scan the code with your banking app - all payment details will be transferred automatically.
- You will also find the QR code in the PDF attachment to the order confirmation that you receive by email.
Important note on prepayment: Your order will only after receipt of the payment processed. Please note that due to limited stock individual articles already sold out on the day of ordering. the day of ordering. In this case, we will inform you immediately and discuss the next steps with you.
Corporate customers and public institutions can - after a credit check - be supplied against invoice:
- Payment term: 10 days, strictly net
- Contact: Phone +41 79 613 48 53 or email shop@andrist-sport.ch
To benefit from preferential conditions conditions, the minimum order quantity is minimum order quantity is Fr 3000. . Please process orders under CHF 3000 directly via our online shop.
You can make additional paymentseasily and conveniently via QR code at onlineretail.payrexx . There you can select your preferred payment method such as TWINT, MasterCard, Visa Card, PostFinance Pay, PayPal, Google Pay or Apple Pay.
An additional payment is required, for example, if you select a different item that is more expensive than the item you originally ordered and paid for.
Report the return within 6 days of receipt by e-mail to shop@andrist-sport.ch.
After our confirmation, send the goods to the specified address (registered mail required in some cases).
Requirements for returns:
- Goods must be unused and in perfect condition
- In original packaging, please do not stick a label on the original box
- Enclose a copy of the delivery note/delivery note
- Return to the address you received from us
- Dispatch within 6 days (postmark)
Refund:
- Refund if you have ordered an item and wish to return it item. We will refund the amount paid amount less a lump sum for our shipping costs.
Standard articles: CHF 10.00; skis: CHF 30.00. - Refund if you have ordered several items but do not wish to keep them all: We will refund the full purchase amount of the returned items.
- Refund if you have ordered several items and wish to return them all . We will refund the amount paid minus a lump sum of CHF 10.00 for our shipping costs.
Return costs are to be borne by the customer. If the customer refuses to accept the return, all postage costs will be charged to the customer.
Klosters, 2025