Which payment methods are accepted?

You can pay for your order using the following payment methods :Prepayment (payment possible via QR code at check-out or invoice)TWINTPostFinance PayPayPalVisa CardMasterCardApple PayGoogle Pay

What do I have to do when paying in advance?

Please transfer the amount to the IBAN number below. Always state your order number as a comment so that we can allocate your payment quickly and correctly. in favour of:Online Retail GmbHAlte Bahnhofstrasse 47250 KlostersIBAN: CH57 0077 4010 2717 3460 0The easiest is to use the QR code which displayed after completing the order is displayed.Simply scan the code with your banking app - all payment details will be transferred automatically.You will also find the QR code in the PDF attachment to the order confirmation that you receive by email.Important note on prepayment: Your order will only after receipt of the payment processed. Please note that due to limited stock individual articles already sold out on the day of ordering. the day of ordering. In this case, we will inform you immediately and discuss the next steps with you.

Corporate customer enquiry:

Corporate customers and public institutions can - after a credit check - be supplied against invoice:Payment term: 10 days, strictly netContact: Phone +41 79 613 48 53 or email shop@andrist-sport.chTo benefit from preferential conditions conditions, the minimum order quantity is minimum order quantity is Fr 3000. . Please process orders under CHF 3000 directly via our online shop.

What is the refund procedure?

Please report the return within 6 days of receipt by e-mail to shop@andrist-sport.ch.After our confirmation, please send the goods to the address given (in some cases a registered letter is required).Requirements for a return:The goods must be unused and in perfect condition.Please return the goods in their original packaging. Do not stick any labels on the original box and do not glue them on.Enclose a delivery note or a copy of the delivery note.Returns must be made within 6 days (the postmark is decisive) to the address specified by us. We will deduct CHF 10.00 from the amount paid for returns sent to the wrong address.Refunds:Refunds for orders and returns of an article. We will refund the amount amount paid less a lump sum for our shipping costs. Standard articles: CHF 10.00; skis: CHF 30.00.If you order several identical items and do not wish to keep them all, the refund will be made as follows:- If you order two identical items and return one of them, we will refund the full purchase amount for the returned item.- If you order more than two identical items and return several of them, we will refund the full purchase amount minus a flat-rate delivery charge of CHF 10.00.- Exception: skis: we will deduct a flat-rate delivery charge of CHF 30.00 for our delivery charges.Refund if you order several items and wish to return them all . We will refund the amount paid less a flat rate for our shipping costs of CHF 10.00 or CHF 30.00 for skis.The customer bears the return costs. If the customer refuses to accept the return, the buyer bears the entire postage costs.

Payment and refund

Payment processing is carried out by our partner company, Online Retail GmbH.

To ensure that your payment goes smoothly, we recommend that you have your payment method - such as credit card or payment app - ready before the payment process.
If, for example, the payment is cancelled because you have waited too long or a technical error occurs, you can easily complete it later:

To do this, open the order confirmation you received by email.
There you will find a link that you can use to conveniently continue the payment.
If you wish, you can also select a different payment method.

Here you will find answers to frequently asked questions about payment and refunds.

You can pay for your order using the following payment methods :

Prepayment (payment possible via QR code at check-out or invoice)
TWINT
PostFinance Pay
PayPal
Visa Card
MasterCard
Apple Pay
Google Pay

Please transfer the amount to the IBAN number below. Always state your order number as a comment so that we can allocate your payment quickly and correctly

. in favour of:
Online Retail GmbH
Alte Bahnhofstrasse 4
7250 Klosters
IBAN: CH57 0077 4010 2717 3460 0

The easiest is to use the QR code which displayed after completing the order is displayed.

Simply scan the code with your banking app - all payment details will be transferred automatically.
You will also find the QR code in the PDF attachment to the order confirmation that you receive by email.

Important note on prepayment: Your order will only after receipt of the payment processed. Please note that due to limited stock individual articles already sold out on the day of ordering. the day of ordering. In this case, we will inform you immediately and discuss the next steps with you.

Corporate customers and public institutions can - after a credit check - be supplied against invoice:

Payment term: 10 days, strictly net
Contact: Phone +41 79 613 48 53 or email shop@andrist-sport.ch

To benefit from preferential conditions conditions, the minimum order quantity is minimum order quantity is Fr 3000. . Please process orders under CHF 3000 directly via our online shop.

You can make additional payments easily and conveniently via QR code at onlineretail.payrexx . There you can select your preferred payment method such as TWINT, MasterCard, Visa Card, PostFinance Pay, PayPal, Google Pay or Apple Pay.

An additional payment is required, for example, if you select a different item that is more expensive than the item you originally ordered and paid for.

Please report the return within 6 days of receipt by e-mail to shop@andrist-sport.ch.

After our confirmation, please send the goods to the address given (in some cases a registered letter is required).

Requirements for a return:

The goods must be unused and in perfect condition.
Please return the goods in their original packaging. Do not stick any labels on the original box and do not glue them on.
Enclose a delivery note or a copy of the delivery note.
Returns must be made within 6 days (the postmark is decisive) to the address specified by us. We will deduct CHF 10.00 from the amount paid for returns sent to the wrong address.

Refunds:

Refunds for orders and returns of an article. We will refund the amount amount paid less a lump sum for our shipping costs. Standard articles: CHF 10.00; skis: CHF 30.00.
If you order several identical items and do not wish to keep them all, the refund will be made as follows:
- If you order two identical items and return one of them, we will refund the full purchase amount for the returned item.
- If you order more than two identical items and return several of them, we will refund the full purchase amount minus a flat-rate delivery charge of CHF 10.00.
- Exception: skis: we will deduct a flat-rate delivery charge of CHF 30.00 for our delivery charges.
Refund if you order several items and wish to return them all . We will refund the amount paid less a flat rate for our shipping costs of CHF 10.00 or CHF 30.00 for skis.

The customer bears the return costs. If the customer refuses to accept the return, the buyer bears the entire postage costs.

The amount will be refunded in the same way (i.e. with the same payment method) as the payment was made.

The detailed procedure for returns and refunds can be found under RETURNS/REFUNDS

Klosters, 2026